...For When Your Staff Don't Perform
Capability issues, where an individuals performance consistently falls short of the required standard, may arise because an employee does not have adequate training, or is unable to do the work to a satisfactory standard for another reason. An employer must try to identify the reason and give appropriate support, prior to invoking a formal procedure which could lead to a capability dismissal. This must be considered separate from any conduct issues where the individual deliberately behaves in a way which means he does not reach the performance standard required. This would be dealt with using the Company Disciplinary Procedure.